@tailwind base;@tailwind components;@tailwind utilities;@layer base{:root{--ink: #17242b;--muted: #6d7b80;--line: #dce5e3;--paper: #ffffff;--canvas: #f2f6f3;--teal: #167d73;--teal-dark: #0e5b55;--coral: #e4775e;--shadow: 0 18px 45px rgba(25, 54, 54, .08)}html{background:var(--canvas)}body{margin:0;color:var(--ink);background:var(--canvas);font-family:Avenir Next,Segoe UI,sans-serif;-webkit-font-smoothing:antialiased}button,input,select,textarea{font:inherit}}.p-4{padding:1rem}.p-5{padding:1.25rem}.px-4{padding-left:1rem;padding-right:1rem}.py-3{padding-top:.75rem;padding-bottom:.75rem}.py-4{padding-top:1rem;padding-bottom:1rem}.py-5{padding-top:1.25rem;padding-bottom:1.25rem}.px-5{padding-left:1.25rem;padding-right:1.25rem}.w-100{width:100%}@layer components{.app-nav-inner{max-width:1180px;padding:0 28px}.nav-brand-row{display:flex;align-items:center;justify-content:space-between;min-height:68px;gap:24px}.brand-mark{gap:11px;text-decoration:none}.brand-mark:before{display:none}.brand-mark img{width:92px;height:42px;object-fit:contain}.brand-mark span{padding-left:12px;border-left:1px solid var(--line)}.nav-account{display:flex;align-items:center;gap:14px;color:var(--muted);font-size:12px;font-weight:600}.nav-links{display:flex;align-items:center;gap:28px;min-height:43px;border-top:1px solid #eef2f1}.page-description{max-width:620px;margin:10px 0 0;color:var(--muted);font-size:14px;line-height:1.55}.page-header{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;margin-bottom:28px}.filter-bar{margin:28px 0 16px}.filter-search{max-width:420px}.ticket-row{gap:20px}.ticket-row-meta{flex-shrink:0}.ticket-row-meta .text-xs{min-width:55px;text-align:right}.form-label{display:block;margin:20px 0 7px;color:var(--ink);font-size:12px;font-weight:800}.login-logo{display:block;width:180px;height:76px;margin:-6px auto 20px;object-fit:contain}.login-card .page-kicker{text-align:center}.login-card h1{margin:0;color:var(--ink);text-align:center}.login-intro{margin:10px auto 28px;color:var(--muted);font-size:13px;line-height:1.55;text-align:center}.login-card .form-label+input{margin:0}.login-card input+.form-label{margin-top:18px}.knowledge-grid,.category-layout{display:grid;grid-template-columns:minmax(0,1.45fr) minmax(280px,.75fr);gap:24px;align-items:start}.category-layout{grid-template-columns:minmax(280px,.75fr) minmax(0,1.25fr)}.article-panel,.category-panel,.category-form,.category-list-panel{padding:22px}.agents-layout{display:grid;grid-template-columns:minmax(280px,.75fr) minmax(0,1.25fr);gap:24px;align-items:start}.agent-form,.agent-list-panel{padding:22px}.agent-form .primary-button{margin-top:18px}.agent-list{display:grid}.agent-row{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:15px 0;border-bottom:1px solid var(--line)}.agent-row:last-child{border-bottom:0}.agent-row strong{font-size:14px}.agent-row p{margin:4px 0 0;color:var(--muted);font-size:12px}.section-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:18px}.section-heading h2{margin:0;font-size:16px;font-weight:800}.section-heading p{margin:5px 0 0;color:var(--muted);font-size:12px}.section-heading>span{display:grid;width:28px;height:28px;place-items:center;border-radius:50%;background:#e8f4f1;color:var(--teal-dark);font-size:12px;font-weight:800}.article-panel{padding:0}.article-panel .section-heading{margin:0;padding:22px 22px 17px;border-bottom:1px solid var(--line)}.article-row{min-height:78px;gap:20px}.article-row:hover{background:#f4faf8}.category-summary{margin:0 0 22px;color:var(--muted);font-size:13px;line-height:1.6}.secondary-button,.text-link,.text-button,.danger-button{border:0;color:var(--teal);background:transparent;font-size:12px;font-weight:800;text-decoration:none;cursor:pointer}.secondary-button{display:inline-block;padding:10px 14px;border:1px solid #b9ded8;border-radius:9px;background:#e9f6f3}.danger-button{color:#c4554d}.danger-button:disabled{cursor:not-allowed;opacity:.35}.editor-form{max-width:720px;padding:30px 34px 34px}.editor-form .back-link{margin-bottom:26px}.editor-form .page-description{margin-bottom:28px}.editor-form .form-label:first-of-type{margin-top:0}.editor-form .primary-button,.category-form .primary-button{margin-top:8px}.category-form .form-label:first-of-type{margin-top:0}.category-row{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:16px 0}.category-row strong{font-size:14px}.category-row p{margin:4px 0;color:var(--muted);font-size:12px}.category-row span{color:var(--teal);font-size:11px;font-weight:800}.row-actions{display:flex;align-items:center;gap:14px;flex-shrink:0}.empty-state{padding:28px 22px;color:var(--muted);font-size:13px;line-height:1.6;text-align:center}.form-error{margin:0 0 20px;padding:12px 14px;border:1px solid #f1c4be;border-radius:9px;color:#a54038;background:#fff3f1;font-size:13px}.app-shell{min-height:100vh;background:radial-gradient(circle at 82% -10%,#d8eee8 0,transparent 34%),var(--canvas)}.app-nav{border-bottom:1px solid rgba(220,229,227,.8);background:#ffffffe0;box-shadow:0 1px #17242b08;-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px)}.app-nav-inner{max-width:1180px;margin:0 auto;padding:0 28px}.brand-mark{display:inline-flex;align-items:center;gap:10px;color:var(--ink);font-size:15px;font-weight:800;letter-spacing:.01em}.brand-mark:before{width:26px;height:26px;border-radius:8px 8px 8px 2px;background:var(--teal);box-shadow:inset -5px -5px #00000014;content:""}.nav-link{color:var(--muted);font-size:13px;font-weight:700;transition:color .16s ease}.nav-link:hover,.nav-link.router-link-active{color:var(--teal)}.sign-out{border:1px solid var(--line);border-radius:8px;padding:8px 12px;color:var(--ink);background:var(--paper);font-size:12px;font-weight:700;transition:border-color .16s ease,color .16s ease,transform .16s ease}.sign-out:hover{border-color:var(--teal);color:var(--teal);transform:translateY(-1px)}.app-main{max-width:1180px;margin:0 auto;padding:42px 28px 64px}.page-kicker{margin:0 0 7px;color:var(--teal);font-size:11px;font-weight:800;letter-spacing:.14em;text-transform:uppercase}.page-title{margin:0;color:var(--ink);font-size:clamp(28px,4vw,38px);font-weight:800;letter-spacing:-.03em}.filter-bar{display:flex;gap:10px;align-items:center;margin:26px 0 18px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.list-summary,.pagination{display:flex;align-items:center;justify-content:space-between;gap:16px;color:var(--muted);font-size:12px}.list-summary{margin:0 0 10px}.pagination{justify-content:center;margin-top:18px}.pagination button:disabled{cursor:not-allowed;opacity:.45}.field,.filter-bar input,.filter-bar select{border:1px solid var(--line);border-radius:9px;background:var(--paper);color:var(--ink);outline:none;transition:border-color .16s ease,box-shadow .16s ease}.field:focus,.filter-bar input:focus,.filter-bar select:focus{border-color:var(--teal);box-shadow:0 0 0 3px #167d731f}.field-hint{margin:8px 0 0;color:var(--muted);font-size:11px}.field-error{color:#a54038}.ticket-list,.surface{overflow:hidden;border:1px solid var(--line);border-radius:14px;background:var(--paper);box-shadow:var(--shadow)}.ticket-row{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;min-height:0;padding:17px 22px;color:inherit;text-decoration:none;transition:background .16s ease,padding .16s ease}.ticket-row:hover{background:#f4faf8}.ticket-subject{margin:0;color:var(--ink);font-size:15px;font-weight:750}.ticket-row-copy{min-width:0}.ticket-row-reference{margin:0 0 5px;color:var(--teal);font-size:10px;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.ticket-customer,.ticket-email{margin:4px 0 0;color:var(--muted);font-size:12px}.ticket-email{margin-top:2px;font-size:11px}.ticket-row-meta{display:grid;justify-items:end;gap:8px;min-width:205px;margin-left:28px;flex-shrink:0}.ticket-row-badges{display:flex;align-items:center;justify-content:flex-end;gap:8px;flex-wrap:wrap}.ticket-message-count{color:var(--muted);font-size:11px}.status-badge{display:inline-flex;align-items:center;padding:4px 8px;border-radius:999px;font-size:11px;font-weight:800;text-transform:capitalize;white-space:nowrap}.status-open{color:#176b91;background:#e5f4fb}.status-pending{color:#8a6416;background:#fff7df}.status-on_hold{color:#59686d;background:#eef2f1}.status-resolved{color:#26734d;background:#e8f7ee}.status-closed{color:#697579;background:#eef2f1}.waiting-badge{display:inline-flex;align-items:center;gap:6px;padding:4px 8px;border-radius:999px;font-size:11px;font-weight:800;white-space:nowrap}.waiting-dot{width:6px;height:6px;border-radius:50%;background:currentColor}.waiting-agent{color:#a54038;background:#fff0ed}.waiting-customer{color:#8a6416;background:#fff7df}.waiting-closed{color:var(--muted);background:#eef2f1}.primary-button{border-radius:9px;background:var(--teal);box-shadow:0 7px 16px #167d732e;transition:background .16s ease,transform .16s ease,box-shadow .16s ease}.primary-button:hover{background:var(--teal-dark);box-shadow:0 10px 20px #167d733d;transform:translateY(-1px)}.login-shell{display:grid;min-height:100vh;place-items:center;padding:24px;background:radial-gradient(circle at 15% 15%,#d6eee7 0,transparent 32%),linear-gradient(135deg,#f2f6f3,#e8f0ee)}.login-card{width:100%;max-width:410px;padding:42px;border:1px solid rgba(220,229,227,.9);border-radius:18px;background:#ffffffeb;box-shadow:0 24px 70px #19363624}.login-card h1{font-size:28px;letter-spacing:-.04em}.login-card input,.editor-form input,.editor-form select,.editor-form textarea,.reply-box textarea,.details-panel select{border-color:var(--line);border-radius:9px;outline:none}.login-card input:focus,.editor-form input:focus,.editor-form select:focus,.editor-form textarea:focus,.reply-box textarea:focus,.details-panel select:focus{border-color:var(--teal);box-shadow:0 0 0 3px #167d731f}.conversation{max-width:760px}.ticket-header{margin-bottom:30px}.back-link{display:inline-flex;margin-bottom:22px;color:var(--muted);font-size:12px;font-weight:700}.back-link:before{margin-right:8px;content:"<-";color:var(--teal)}.ticket-heading-row,.conversation-heading,.reply-heading,.reply-actions{display:flex;align-items:center;justify-content:space-between;gap:18px}.ticket-header-badges{display:flex;align-items:center;justify-content:flex-end;gap:8px;flex-wrap:wrap}.ticket-context{margin:12px 0 0;color:var(--muted);font-size:13px}.ticket-context span{margin:0 6px;color:var(--coral)}.ticket-layout{display:grid;grid-template-columns:minmax(0,760px) 280px;justify-content:space-between;gap:32px;align-items:start}.conversation-heading{margin-bottom:16px}.conversation-heading h2,.reply-heading h2,.details-panel h2{margin:0;color:var(--ink);font-size:16px;font-weight:800}.conversation-heading p,.reply-heading p{margin:4px 0 0;color:var(--muted);font-size:12px}.conversation-rule{height:1px;flex:1;background:var(--line)}.message-list{display:grid;gap:12px;margin-bottom:20px}.message-card{max-width:88%;padding:16px 18px;border:1px solid var(--line);border-radius:4px 14px 14px;background:var(--paper);box-shadow:0 5px 14px #1936360d}.message-card.message-agent{margin-left:auto;border-color:#b9ded8;border-radius:14px 4px 14px 14px;background:#e9f6f3}.message-card.bg-amber-50{border-color:#efd79c;background:#fff8e8}.message-meta{display:flex;align-items:center;gap:9px;color:var(--ink);font-size:12px}.message-meta time{margin-left:auto;color:var(--muted);font-size:11px}.message-avatar{display:grid;width:27px;height:27px;place-items:center;border-radius:50%;background:#d9eae6;color:var(--teal-dark);font-size:11px;font-weight:800}.message-kind{display:block;margin-top:2px;color:var(--muted);font-size:10px;font-weight:700;letter-spacing:.06em;text-transform:uppercase}.message-body{margin:14px 0 0;white-space:pre-line;color:var(--ink);font-size:14px;line-height:1.6}.message-body a{color:var(--teal-dark);font-weight:700;text-decoration:underline}.quoted-message{margin-top:14px;padding-top:10px;border-top:1px solid rgba(220,229,227,.9);color:var(--muted);font-size:12px}.quoted-message summary{cursor:pointer;font-weight:700}.quoted-message p{margin:10px 0 0;max-height:220px;overflow:auto;white-space:pre-line}.attachment-list{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}.attachment-item{display:inline-flex;align-items:center;gap:7px;max-width:220px;padding:5px 8px 5px 5px;border:1px solid var(--line);border-radius:8px;color:var(--teal-dark);background:#ffffffb3;font-size:11px;font-weight:700;text-decoration:none}.attachment-item img{width:34px;height:34px;border-radius:5px;object-fit:cover}.attachment-picker{display:flex;align-items:center;gap:10px;margin-top:10px;color:var(--muted);font-size:11px}.editor-label-row{display:flex;align-items:baseline;justify-content:space-between;gap:12px}.editor-label-row .form-label{margin-bottom:7px}.editor-label-row>span{color:var(--muted);font-size:11px}.editor-toolbar{display:flex;align-items:center;gap:4px;padding:6px;border:1px solid var(--line);border-bottom:0;border-radius:9px 9px 0 0;background:#f3f7f5}.editor-toolbar button{border:0;border-radius:5px;padding:6px 9px;color:var(--ink);background:transparent;cursor:pointer;font-size:12px}.editor-toolbar button:hover,.editor-toolbar .toolbar-image{color:var(--teal-dark);background:#dceeea}.rich-editor{min-height:280px;padding:15px;border:1px solid var(--line);border-radius:0 0 9px 9px;background:var(--paper);outline:none;font-size:14px;line-height:1.7}.rich-editor:focus{border-color:var(--teal);box-shadow:0 0 0 3px #167d731f}.rich-editor img{display:block;max-width:100%;height:auto;margin:12px 0;border-radius:8px}.reply-box{border-color:#c7deda}.reply-toolbar{display:flex;align-items:center;gap:10px;margin-top:9px;color:var(--muted);font-size:11px}.modal-backdrop{position:fixed;z-index:20;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;padding:24px;background:#0f21197a}.article-picker-modal{width:min(100%,620px);max-height:min(720px,calc(100vh - 48px));overflow:auto;padding:24px;border:1px solid var(--line);border-radius:14px;background:var(--paper);box-shadow:0 24px 80px #0d211940}.modal-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;margin-bottom:20px}.modal-heading h2{margin:0;font-size:20px}.modal-heading p:not(.page-kicker){margin:6px 0 0;color:var(--muted);font-size:12px}.modal-close{border:0;color:var(--muted);background:transparent;cursor:pointer;font-size:24px;line-height:1}.article-search-form{display:flex;gap:8px}.article-search-form input{min-width:0}.article-picker-results{display:grid;gap:8px;margin-top:16px}.article-picker-result{display:grid;gap:5px;padding:13px 14px;border:1px solid var(--line);border-radius:9px;color:var(--ink);background:var(--paper);text-align:left;cursor:pointer}.article-picker-result:hover{border-color:#9fcdb5;background:#f4faf6}.article-picker-result span{overflow:hidden;color:var(--muted);font-size:12px;text-overflow:ellipsis;white-space:nowrap}.article-preview h3{margin:14px 0 8px;font-size:22px}.article-preview>p:not(.page-kicker){color:var(--muted);font-size:13px;line-height:1.5}.article-preview-body{max-height:220px;overflow:auto;margin-top:16px;padding:14px;border:1px solid var(--line);border-radius:9px;color:var(--ink);background:#f7faf8;font-size:13px;line-height:1.6;white-space:pre-line}.article-preview-body p,.article-preview-body div,.article-preview-body ul,.article-preview-body ol{margin:0 0 10px}.article-preview-body img{display:block;max-width:100%;height:auto;margin:8px 0 12px;border-radius:6px}.article-preview-body a{color:var(--teal-dark);font-weight:700}.modal-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:20px}.reply-heading{align-items:flex-start;margin-bottom:15px}.reply-switcher{display:flex;padding:3px;border-radius:8px;background:#e9f0ee}.reply-switcher button{border:0;border-radius:6px;padding:6px 10px;color:var(--muted);background:transparent;cursor:pointer;font-size:11px;font-weight:800}.reply-switcher button.active{color:var(--teal-dark);background:var(--paper);box-shadow:0 1px 3px #17242b1a}.reply-actions{margin-top:12px}.resolve-toggle,.note-hint{color:var(--muted);font-size:12px}.resolve-toggle{display:flex;align-items:center;gap:8px}.detail-label{margin:0 0 5px;color:var(--teal);font-size:10px;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.details-panel h2{padding-bottom:12px;border-bottom:1px solid var(--line)}.message-bubble{border-radius:14px;box-shadow:0 5px 14px #1936360d}.details-panel{border-radius:14px;box-shadow:var(--shadow)}@media (max-width: 720px){.app-nav-inner,.app-main{padding-right:18px;padding-left:18px}.nav-brand-row{min-height:62px}.brand-mark img{width:76px;height:36px}.brand-mark span,.nav-account>span{display:none}.nav-links{gap:20px}.filter-bar{align-items:stretch;flex-direction:column}.filter-bar input,.filter-bar select{width:100%;max-width:none}.filter-bar .secondary-button,.filter-bar .text-button{align-self:flex-start}.login-card{padding:30px 24px}.ticket-layout{grid-template-columns:1fr}.ticket-heading-row,.reply-heading{align-items:flex-start;flex-direction:column}.ticket-header-badges{justify-content:flex-start}.message-card{max-width:100%}.ticket-row{align-items:flex-start;gap:14px;padding:16px}.ticket-row-meta{justify-items:end;min-width:0;margin-left:0}.page-header,.category-row{align-items:flex-start;flex-direction:column}.knowledge-grid,.category-layout,.agents-layout{grid-template-columns:1fr}.article-row{align-items:flex-start;flex-direction:column}.row-actions{width:100%;justify-content:flex-end}}}